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Here is a copy of the letter I sent BFG

What does BFG's QC Dept really stand for ?

RMA 9927****

I'm writing to you because I have an ongoing issue with BFG. I am the owner of two BFG 8800 GTXs in which I have invested about $1400. I have had to RMA these cards on several occasion almost from the very beginning . You have sent me cards that I have had to send right back. Reasons being one time one of the cards wouldn't even post, another one had what looked like bubbles popping when it warmed up, another everything was green and white and so on so on. . I feel that when someone returns a card the QC dept does a quick bench test and as long as it boots and the fan turns they throw it on the shelf for the next guy to deal with. Now I'm sure they do a little bit more than that. So in other words the QC Dept is lacking in my consumer opinion. This went on for several months until I finally got a level 3 tech Robert involved and he actually took the time to run some 24 hour testing on a set of cards and... WALA... they worked great. Now it has been quite some time and these cards have had to be RMAed once again. One card was locking up and that was confirmed by BFG, the other one the fan speed controller quit working . You received them on the 22nd of January and shipped only one out to me and I have called you several time. Your techs keep telling me they're waiting to receive new stock for these cards so call us back next week in which I keep doing . I'm sure you have a record. Well I'm sorry but after such a long period of time you would think BFG would step up and take care of this problem. You can read all the different forms about how EVGA, XFX, and yes BFG, how they handle situations like this. Because 8800 series are discontinued and they have had no problem resolving it. It seems to me that because of the CRONIC issues with the returning of the defective cards BFG kept sending me that they have turned this back at me and are doing everything they can to not change these cards to something else. I have spoke with many of your techs about the many many known issues with these cards. I had one tech straight out tell me that they have too many problems and were a bad design, can you believe that? Yeah me either. So anyway I've told them that I would even take a down grade or something equal to. Just send me something that I don't have to keep sending back . Anyway I feel that I am being wronged, I could go on and on but I don't know what else to do. But be at your mercy . Is there any way to resolve this issue? Please respond.

Thank You.....

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Thought you all might be interested in this fact; NOTE THE SERVICE RELATED CATEGORIES.

Customer Complaint History for BFG Technologies, Inc.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 83 complaints about BFG Technologies, Inc. in the last 36 months, our standard reporting period. Of the total of 83 complaints closed in 36 months, 37 were closed in the last year.

These complaints concerned :

2 regarding Issue Not Defined

9 regarding Advertising Issues

2 - Advertised price not honored

1 - Advertised product not available

1 - Advertisement misrepresented a product

5 - None of the Above - Advertising Complaint Issue

1 regarding Billing or Collection Issues

1 - Failure to correct billing errors

2 regarding Contract Issues

2 - Failure to honor a contract or agreement

6 regarding Customer Service Issues

2 - Failure to provide promised assistance or support for products or services

2 - Failure to respond to phone calls or written requests for assistance or support

2 - None of the Above - Customer Service Complaint Issue

22 regarding Guarantee or Warranty Issues

3 - Disputed warranty...

4 - Failure to honor service under the terms of warranties

1 - Failure to provide promised written warranty or guarantee

14 - None of the Above - Guarantee or Warranty Complaint Issue

13 regarding Product Issues

8 - Defective, damaged, or incorrect product received

5 - None of the Above - Product Quality Complaint Issue

11 regarding Refund or Exchange Issues

5 - Failure to honor promised refunds, exchanges, or credit

1 - Failure to honor refund, exchange or credit policies

5 - None of the Above - Refund or Exchange Complaint Issue

6 regarding Repair Issues

3 - Delayed completion of repair

2 - Improper or inferior repair

1 - None of the Above - Repair Complaint Issue

6 regarding Sales Practice Issues

3 - None of the Above - Sales Complaint Issue

1 - Sales presentation did not disclose complete pricing information

2 - Sales presentation misrepresented the product

5 regarding Service Issues

source BBB, Illinois

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